Organizational Change and Culture

The who of organizations

We are living in an age where the role of organizations is being hotly contested socially, politically, and ethically. Employees and other entities are increasingly challenging organizations and holding them to account. As the nature of work, the workplace, and jobs continue to change, the gap between leaders’ and employees’ expectations morphs and grows. The 2023 summer of strikes lasted most of the year, with half a million workers staging close to 400 strikes. With an ever-shifting relationship between organizations and their people, companies need to be proactive in determining not just their why but also their who? Who are we as a company? What do we stand for? Where we draw the lines of responsibility?

Organizational Change and Culture with MindsOpen

Leaders need to be on the forefront of shaping their organizations ahead of or in response to this evolution. Understanding organizational systems, dynamics, culture, and the wrapper around them is in our DNA. We partner with you to define the changes you need to make, to align your executive team on the changes, to engage your people, and to drive successful change outcomes.

Our organizational change and culture offerings

Culture diagnostic

Getting to the real heart of organizational culture needs more than an off-the-shelf survey. Our approach gets to the fundamental, often unspoken assumptions about your culture.

Shifting culture

We work alongside you to help embed culture change. This includes creating a shared and united vision for change with your executive team and helping employees adopt the changes.

Coaching for change

Change is notoriously difficult. About 70% of change efforts fail. We coach key leaders and team members to deliver desired changes.

Organizational learning

Many businesses miss opportunities to learn from events. We run learning debriefs,  culminating in recommendations for change and improvement.

Let’s talk more about organizational development and change

What’s our philosophy on organizational change?

The following principles inform our work on change:

  • Employees are essential in shaping the vision and direction for change
  • Leaders and executive teams alone cannot drive change. The ownership and inclusion of employees is essential
  • Change rarely occurs by introducing one big-bang action. Consistency and ongoing activity are required for change that sticks
  • External consulting firms add value by providing expertise, challenge, tools, and processes. That said, you need to be the owners of change
Why do change efforts fail?

Based on research and our experience working with organizations, these are some of the reasons change efforts fail:

  • No compelling reason or urgency for change
  • No clear, united vision for change
  • Lack of consistent effort in driving change and failure to identify, introduce, and celebrate successes along the way
  • Overly complex, rigid, or uncoordinated change efforts
  • Lack of agility in implementing change
  • Resistance, cynicism, and lack of buy-in from employees, leaders, or other stakeholders
  • Absence of strong change leaders and champions
  • Continuing to reward old behaviors

With this awareness, we help you mitigate the risks and improve the chances of delivering lasting, effective change.

Why is organizational learning so important?

In sectors such as the military, emergences services, and healthcare, learning from critical events is standard practice. In corporate organizations, debriefing and learning is more ad-hoc. As such, many companies miss out on valuable lessons to shape future behavior and actions.

Debriefing improves individual and collective sensemaking, team effectiveness by up to 25%, business performance, and action planning. Other benefits of debriefing include:

  • Clearer team identity
  • Better problem solving and decision making
  • Greater psychological safety
  • Reduced risk of mistakes or accidents

With over 25 years’ experience of debriefing, we can help you realize these benefits.

What do clients say about our organizational change work?

They understand nuance, organizational difference, and don't try label individuals or companies, or define people as a "type" in relation to what or who they are. Their approach is a journey. It does not feel like you are being led to a certain point but are facilitated in finding your way. They are clear on objectives but very agile on how you get there. COO, Global Law Firm

The workshops heightened our leaders’ and managers’ awareness around how to foster an environment where people speak up when others say or do things that fall below our collective standards. Our leaders and managers now utilize the strategies they learned to create an environment that enables others to find their voice. The lessons have become ongoing tools that we utilize over and over again, with some of the terms and concepts that MindsOpen taught us having become part of our vocabulary, especially when we work through challenging issues. HR Executive, Financial Services

What our clients
say about us

MindsOpen takes the time to understand the root issues. The coaches have a way of connecting with different types of leaders to get the most out of them in a group and in individual interactions. They approach their work in an authentic way that draws even the strongest naysayers in. During a complex engagement with a team in the business I support, our MindsOpen coach had a way of eliciting the participation of a couple of people I was not sure would open up to the process. They knew how to push people just so. The assessment tools they utilize offer a round understanding of the individual and help to push forward interesting dialogue and insight about other team members. MindsOpen is a fantastic partner. Our coaches are always available to offer insight/suggestions and they have helped me in my approach significantly. You feel like you are working with the very best when engaging MindsOpen.

D.G., HR Executive, Real Estate Investment

They understand nuance, organizational difference, and don't try label individuals or companies, or define people as a "type" in relation to what or who they are. Their approach is a journey. It does not feel like you are being led to a certain point but are facilitated in finding your way. They are clear on objectives but very agile on how you get there. For the first time, I enjoy my coaching sessions. My coach has a very good style. He is challenging but empathetic; listens and understands well; is highly astute; and brings people out of themselves to create an open and candid, but safe environment for teams to engage. I also just felt a connection, trust, and liked him. He is very human in his approach and creates space for me to be vulnerable and honest.

K.S., Chief Operating Officer, Global Law Firm

Their direct style is appreciated. They see into your soul. Other providers are too fluffy compared to MindsOpen. They deliver feedback in a concise and calm way. They see through all the barriers to get to the essence of a person or team. They make a meaningful difference to individuals and teams that go through the rigor of the customized plan. The best I have seen at cutting through the BS and identifying the core of the issue(s). Hence, people learn and grow quickly.

M.T., CEO, Beverage Industry

Leadership journeys today are incredibly complex, intensely demanding and ever evolving. Neil’s style - rooted in enduring principles and concepts; challenging yet caring; highly personalized - is well suited to this environment. His coaching has transformed the way I think about and practice leadership. It’s benefited me in innumerable ways, professionally and even personally. More importantly, it’s benefited the organization I lead and the next generation of leaders coming through it. That ‘multiplier effect’ is priceless. We would not be the organization we are today without him.

Martin Whittaker, CEO, Just Capital

After working with MindsOpen, our leaders have been much more aware of their blind spots and are more self-aware in general. They have improved in their leadership abilities and have also built their confidence. It's been great that our leaders can choose from a few different professionals to ensure they are comfortable with their coach. We have really appreciated the rigor of the psychological insight being taken into consideration. We also love the balance of the customization for each individual with the consistency we are able to gain across leaders. The MindsOpen coaches keep in mind the different needs, skills, and abilities of each of our leaders. That’s been really wonderful for us.

M.K. Head of HR, non-profit sector

MindsOpen is a great way to summarize my coaching experience. My coach’s ability to combine psychological rigor with significant global experience across a broad range of industries has unlocked my leadership potential and significantly accelerated my personal development. Senior executives and mentors recognized this evolution and promoted me from a high potential “diamond in the rough” to a successful leader leading a multi-billion spend, global transformation program. My leadership brand became visible to others through a clearly defined set of characteristics that guide my behaviors every day, resulting in me successfully engaging the wider organization to act and create value for the business. My coach helped me identify and shape these characteristics in line with my past, present, and future, which makes it very natural for me to include them in the way I lead.

J.V., Global procurement executive, Food Industry